Our Delivery Information
Express 1 Hour Delivery: S$18 per order
- 60 Minute Crab Guarantee will require an excess of 15mins for order processing.
- Should delivery be late, express delivery fees will be refunded.
Standard Delivery fee: $4.99 for orders below $150
Free Delivery: For orders $150 and above
Spend a minimum of S$150 to enjoy FREE DELIVERY except for Extended Delivery (Sentosa, Tuas, Jurong Island/Port, Restricted Zones)
Extended Delivery fee : $30 per order
For areas such as (Sentosa, Tuas, Jurong Island/Port, Restricted Zones)
Re-delivery due to failed delivery (no recipient, wrong address etc.): S$ 25.00 per order. Kindly ensure all information presented at checkout is accurate.
Do note that surcharges are applicable between Friday to Sunday ($6), Eve of public holidays ($8) and public holidays ($12).
Should an order be delivered later than the timing selected by 1 hour due to unacceptable reasons deemed by the company, we will provide a full refund for the order.
Refunds will be done by crediting a customer with store credits. The store credits are not exchangeable for cash.
Eg. Selected timeslot is 6-7pm. Food arrives at 7.30pm – no full refund requests will be entertained however we will provide a voucher suitable for compensation at the discretion of the company.
The store credits provided for refund will only be usable for 2 weeks from the date of issue.
*Store credits are also not applicable for delivery fees.
Wet Weather Conditions
During monsoon periods in Singapore, we may experience torrential rains and it is definitely not beneficial for both our customers and us. Regardless rain or shine, our drivers are still going to do their best to meet your preferred timeslot (unless you have chose the 1 Hour Express Delivery) and deliver your order on time!
While our drivers are braving through the rainstorms, we appreciate 100% support from you to understand their position as they are not able to drive at the same speed during dry road conditions. We need to ensuring our drivers’ safety and we seek your kindest cooperation to not insult, leave nasty remarks or scold them for being later than usual.
Missing or Wrong Item Delivered
Did you receive a wrong item? Is an item is missing? Whatsapp us immediately at +65 8725 0725 for prompt response if your driver is still in the area! All disputes must be raised within 60mins of arrival so that we can verify your request and take action as soon as possible. Should your request for missing/wrong item is raised after 60minutes, we will subject it for compensation on a case-by-case basis.
There is a 5% administration fee for all order cancellation within 48 hours of your delivery time slot. For example, if you placed an order for delivery on 1 December, 6 pm to 7pm, you will only be refunded 95% of your order if you cancel your order anytime within 48 hours of 6 pm (for example, 7 pm on 30 November).
This deterrent of order cancellation is set in place because our crabs and other seafood are air flown to Singapore daily and they are not recommended to be kept for too long, even when alive. Due to the stress that they experience in captivity, it is our policy that all crabs assigned to customers are sent out cooked within the same day. An order cancellation would result in the live crab being wasted.
Afraid that you find certain items not suitable to your palate? We understand that sometimes our dishes may be perfect for some while slightly oily / salty / spicy for others. Rest assured – before you send in your order, write down any special requirements in your order requests and we will take care of it!
Our kitchen will be able to accomodate to special requests such as “less salt”, “less spice”, or “less oil”. Do take note of allergens present in case some dishes are not suitable for your consumption.
Did You Know?
- Our crabs and seafood are air flown in to Singapore on a daily basis.
- We strictly do not prepare food using crabs that have been dead before planned preparation.
- All dishes are cooked from the time of your order.
Learn more about our revolutionary and unique processes!