Guarantee

1-for-1 Replacement Guarantee

 

At 8 Crabs, we observe high standards of taste, food quality, and professionalism. It is definitely upsetting to receive a lousy crab and we know how you will feel. To make sure that you are getting the best of your order,

We offer a 1 for 1 Replacement Guarantee for orders of crabs that are of such characteristics:

  • Mushy(take a video)
  • Lack Meat with 50% Empty Shell Space(take a photo)
  • Shrunken Claw with 50% Empty Shell Space(take a photo)
  • Sour(send it back to us)

Contact us within 1 Hour of receiving your order via the green chat box at the bottom right of your screen immediately and we will provide you with an replacement(exchange). Should you contact us after 1 hour, a free crab voucher will be issued for your next order based on the sole discretion of the company, a case-by-case basis. 

Crabs are less predictable than other seafoods. Sometimes, we may be unlucky to send out sub standard crabs, although highly unlikely, are rare. We truly believe that after receiving our replacement, you would definitely be anticipating to use your free crab voucher much sooner than later.

 

Important: How to Initiate A Replacement

To prevent abuse, we have set the following set of strict guidelines. We hope you understand that we will not be able to entertain every text enquiry with a replacement guarantee if the following is not done:

  • Contact within 60mins of receiving your order
  • 1. Snap a photo(for meatless crabs)
  • 2. Or send a video(for water/mushy crabs)
  • 3. Send it to us immediately via the green chat box at the bottom right of your screen, or whats app to us at +6587250725.
  • 4. We can arrange for an exchange within the next 1 hour to be sent to you immediately, until the last timeslot for the day. 
  • 5. The driver will collect your order back to our kitchen to verify the complaint

Please note that the replacement guarantee does not apply to complaints without a photo or video sent. We are unable to justify the order of the item if there are no evidences of such issues mentioned above. We wish to be fair to all our customers and likewise fair to us as well. 

*Note: Should we find that there were no issues contained in your exchanged item, we will inform you and a replacement fee of 50% may be charged to the card that you have place your order with. 

Possible scenarios:
1. Customer wishes to replace the crab, we will arrange for redelivery for exchange immediately(crab must be returned to check)
-A 50% discount code will be offered specifically to you for your next order
-Crabs returned must be left uneaten, should our customer have eaten a full crab and returned a finished crab during an exchange, will not be entitled to 50% off their crab for the next order.

2. Customer wishes to accept the crab for the meal but does not require immediate replacement can arrange for replacement on their next meal and 50% off other crabs purchases on the order.